Refund Policy
We want every Opal Edge order to exceed your expectations. If it doesn't, here's exactly how returns, exchanges and refunds work.
Last updated · May 1, 2026Return eligibility
Customers may request a return within 14 days of the delivery date for eligible unopened products. To qualify:
- Items must be unused, unopened, and in original packaging
- Safety seals must remain intact
- Products must not show signs of tampering, damage, or use
- Return requests must be approved by our Customer Support Team before shipment
For safety and hygiene reasons, O'Edge Wellness reserves the right to deny any return that does not meet our standards. Unauthorized returns may be refused or discarded without refund.
Non-returnable items
The following items are not eligible for return or refund:
- Opened or used products
- Injectable, sterile, refrigerated, or temperature-sensitive products
- Custom, private-label, or special-order items
- Digital products, downloadable content, protocols, or consultations
- Clearance, promotional, or final sale items
- Gift cards
- Returns requested more than 14 days after delivery
- Products damaged through misuse, improper storage, or customer negligence
- Returns sent without prior authorization
Return process
Contact Support
Email support@opaledgewellness.com with the following information:
- Full name
- Order number
- Email address used at checkout
- Item(s) requesting to return
- Reason for return
- Photos, if applicable
Please wait for written approval before sending any package.
Ship your return
Customers are responsible for all return shipping costs unless the return is due to an error made by O'Edge Wellness. We strongly recommend:
- Trackable shipping service
- Insurance coverage for the full value
- Secure, original packaging
O'Edge Wellness is not responsible for lost, stolen, delayed, or damaged return shipments.
Inspection & processing
Once received, returns are inspected for product condition, seal integrity, correct quantity, and packaging compliance. Inspection and processing may take 7–10 business days.
Approved refunds are issued to the original payment method. Depending on your bank or payment provider, refund posting times may vary.
Damaged, defective, or incorrect orders
If you receive a damaged, defective, or incorrect item, contact us within 14 days of delivery with:
- Your order number
- Clear photos of the packaging and affected products
- A description of the issue
If approved, we may offer a replacement, store credit, partial refund, or full refund. Resolutions are determined at the sole discretion of O'Edge Wellness after review.
Chargebacks & fraud prevention
To protect against fraudulent activity, we maintain transaction records for all orders. Please be aware:
- False chargebacks may be disputed using carrier records, IP logs, delivery confirmation, and fraud screening data
- Suspicious orders may require identity verification before shipment
- Accounts associated with fraudulent claims may be restricted from future purchases
If you have a genuine billing concern, please contact our support team before initiating a chargeback — we are always happy to resolve issues directly.
Contact us
For return requests or support inquiries:
Customer Support: support@opaledgewellness.com