Shipping Policy
Everything you need to know about how Opal Edge gets your order from us to you — delivery times, carriers, costs and what to do if something goes wrong.
Last updated · May 1, 2026Order processing
All orders placed before 2 pm PT on business days are processed the same day. Orders placed after 2 pm PT, on weekends or on US public holidays are processed the next business day.
You will receive an order-confirmation email immediately after purchase, and a separate shipping confirmation with your tracking number once your order leaves our fulfilment centre.
During high-volume periods (new launches, sales events, holidays) processing may take up to 2 business days. We'll always email you if there is a delay.
Domestic shipping (US)
We ship to all 50 US states, Washington D.C., and US territories via UPS and USPS.
| Method | Delivery time | Cost |
|---|---|---|
| Standard | 3–5 business days | $5.95 · Free on orders over $75 |
| Expedited | 2 business days | $12.95 |
| Overnight | Next business day | $24.95 |
Free standard shipping is automatically applied at checkout for qualifying US orders. No code needed.
Tracking your order
As soon as your order ships you will receive a tracking email with a live-tracking link. You can also view real-time status at any time from your account dashboard.
Tracking information can take up to 24 hours to activate after your shipping confirmation email is sent. If your tracking link shows no movement after 48 hours, please contact our care team.
Customers are responsible for providing accurate shipping information and monitoring tracking updates. Packages marked as delivered by the carrier are considered successfully delivered. O'Edge Wellness is not responsible for stolen packages after confirmed delivery.
Delays & liability disclaimer
O'Edge Wellness is not liable for shipping delays caused by:
- Weather events or natural disasters
- Customs inspections or holds
- Carrier disruptions or peak periods
- Incorrect or incomplete addresses provided at checkout
- International import restrictions
- Force majeure events beyond our control
Shipping fees, customs duties, import taxes, and carrier-related fees are non-refundable.
International orders
International customers are responsible for:
- Customs compliance and import restrictions in their country
- All applicable duties and taxes
- Local regulations regarding wellness or cosmetic products
We recommend checking with your local customs office before ordering. O'Edge Wellness is not responsible for seized, delayed, or rejected international shipments.
International shipping fees and customs duties are non-refundable regardless of whether the shipment is accepted or rejected at the destination.
Address changes
Need to update your shipping address? Email support@opaledgewellness.com as soon as possible with your order number. We can update your address only if the order has not yet been dispatched. Once a shipping label has been created we are unable to redirect the parcel.
O'Edge Wellness is not responsible for orders delivered to an incorrect address provided at checkout.